FAQ
Frequently Asked Questions
South African Customers:
Purchasing & Payments
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Select a category, review products, and add your desired items to the cart.
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If your order is in "Awaiting Payment," return to checkout to pay again within 24 hours.
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Complete the "out of stock" form to be notified when it's back in stock.
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Payment options include Credit and Debit cards, EFT, and SnapScan.
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Yes, please call us on 021 010 0915 during office hours.
Delivery & Collections
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Delivery typically takes 2-4 working days to main centres.
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We'll email you a tracking link once your parcel leaves our warehouse.
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We offer multiple delivery options. Costs will be calculated at checkout.
Returns & Exchanges
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Email us with your order number and reason for return; we will schedule a courier to collect the items.
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Exchanges will be processed once the returned item has been inspected in our warehouse.
International Customers:
Purchasing & Payments
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Follow the same process as local customers: browse, select products, and checkout.
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Use international credit cards through our payment processor.
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Complete the "out of stock" form to receive notifications.
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Duties and taxes are not included and are payable directly to customs upon delivery.
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It's recommended to place orders through our website. Email us for assistance.
Delivery & Collections
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Delivery times vary based on the destination, typically from 3 to 10 working days.
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You will receive a tracking number via email once your order has shipped.
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Delivery rates will be calculated based on your location during the checkout process.
Returns & Exchanges
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Email us your order number along with the reason for return; we will schedule collection.
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Exchanges will be processed after inspection of the returned item.